CLAIMS BY PROPERTY OWNERS

Instructions for Customers

Please read the following INSTRUCTIONS fully

and carefully PRIOR to completing any Claim Form


Download the claim form below.



Sections 1, 4 and 5 must be completed.



You must also complete either Section 2 or Section 3 as appropriate.



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Estimates for repair or replacement as appropriate should be obtained from at least two relevant traders. You may claim without obtaining estimates although this shall very likely delay the handling of your claim.


In this respect please note that the insurance under which you are covered and claiming, is on an Indemnity basis unless detailed and agreed otherwise in the policy and/or certificate of insurance.



The completed Claim Form should be returned to Specialist Insurance Brokers Limited within 30 days of the delivery date.



The terms and conditions of your insurance require you to notify the Contractor (Remover) of any loss or damage within seven (7) days of the delivery date of your goods. A description of each item damaged or lost, together with details of damage, must be given. It is recommended that such notification is given in writing. Items notified to the Removers more than seven (7) days after delivery date shall not be considered.



In respect of Section 4 it is important to remember the insurance granted was a contract of INDEMNITY that is not on a "new for old" basis, unless specifically arranged. The claim must be based upon the value of each item at the time of loss or damage, with due allowance being made for wear, tear and gradual deterioration.



Should you require more space for details to be stated, please use a separate piece of paper and ensure that it is safely attached to the form.



PLEASE DO NOT REPAIR OR REPLACE OR DISPOSE THE ITEMS UNTIL AUTHORISED BY Specialist Insurance Brokers Limited.



LOSS ADJUSTERS

In certain cases we will appoint a Loss Adjuster to inspect the goods on our behalf. When this arises all correspondence should be directed to the loss adjuster. Name, address and any other relevant detail shall be provided by Specialist Insurance Brokers Limited.


COMPLAINTS

All complaints will be handled fairly and promptly. You as a client can complain at any time during the insurance process. This may be orally, in writing, by facsimile or by e-mail. Our Complaints Procedure complies with applicable regulatory requirements and is available upon request. All complaints should be addressed to The Compliance Officer at the address shown herein and will be acknowledge within five (5) working days. A "Service Standards Advice" is also shown within the web site for your information.


COMPENSATION

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.


Full details and further information on the Scheme are available from the FSCS at 7th Floor, Lloyd’s Chambers, 1 Portsoken Street, London E1 8BN.


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If you are accessing our website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe



CONTRACTORS CLAIMS

Instructions for the Contractor (Remover)

Please read the following INSTRUCTIONS fully

and carefully PRIOR to completing any Claim Form



Download the claim form below



Please ensure that all Sections are completed fully and accurately.



Should you require more space for details to be stated, please use a separate piece of paper and ensure that it is safely attached to the form.



Missing Goods – Where goods are missing following storage at a rental, you must take reasonable steps to trace the whereabouts of the item(s). Where goods are missing following a house to house removal, you must question your staff as to where they saw the missing item(s) at any time and whether the goods were left unattended at any time during the removal operation.



SOLICITORS

All complaints will be handled fairly and promptly. You as a client can complain at any time during the insurance process. This may be orally, in writing, by facsimile or by e-mail. Our Complaints Procedure complies with applicable regulatory requirements and is available upon request. All complaints should be addressed to The Compliance Officer at the address shown herein and will be acknowledge within five (5) working days. A "Client Service Advice" is also shown within the web site for your information.


COMPLAINTS

All complaints will be handled fairly and promptly. You as a client can complain at any time during the insurance process. This may be orally, in writing, by facsimile or by e-mail. Our Complaints Procedure complies with applicable regulatory requirements and is available upon request. All complaints should be addressed to The Compliance Officer at the address shown herein and will be acknowledge within five (5) working days. A "Service Standards Advice" is also shown within the web site for your information.


COMPENSATION

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.


Full details and further information on the Scheme are available from the FSCS at 7th Floor, Lloyd’s Chambers, 1 Portsoken Street, London E1 8BN.


Please note in order to access PDF files, you will need the Adobe Acrobat reader plug-in for your browser, which can be downloaded free from Adobe UK


If you are accessing our website using screen reading technology that cannot read PDFs, a converter is available at Access Adobe